Dog Boarding Facilities in Michigan

HONEST AND UPSET says:
2011-05-02 16:16:06

HAPPYTAILS BOARDING KENNEL IN PORTAGE IS ABSOLUTELY HORRIBLE! AWEFUL, DISHONEST OWNER!!! DISGUSTING PET QUARTERS AND UNFAIR DISCLOSURES AFTER ITS TOO LATE!!! DONT LEAVE YOUR POOR PET HERE, YOU WILL BOTH PAY FOR IT!! :( :( :( i dropped my dog off at 4:45 on a thrusday. Mary {owner} got after me about dropping my dog off so close to the closing time. i think her exact words were "i thought to my... view full comment

HAPPYTAILS BOARDING KENNEL IN PORTAGE IS ABSOLUTELY HORRIBLE! AWEFUL, DISHONEST OWNER!!! DISGUSTING PET QUARTERS AND UNFAIR DISCLOSURES AFTER ITS TOO LATE!!! DONT LEAVE YOUR POOR PET HERE, YOU WILL BOTH PAY FOR IT!! :( :( :( i dropped my dog off at 4:45 on a thrusday. Mary {owner} got after me about dropping my dog off so close to the closing time. i think her exact words were "i thought to myself 'if she isnt here by now she isnt comning', so you are lucky i didnt leave!" Her tone made it very obvious that she was annoyed that she now had to take the time so close the end of her shift to earn a little bit of money (or what i EXPECTED would only cost me a little bit of money). Mary told both my fiance and I that there would be no one available to release my dog back to us on Sunday, but not to worry, we wouldnt be charged for that day. Which in all honesty, makes sense. If you are not going to allow patrons the oppurtunity to end a service on a certain day, then you cant expect to charge them for that day. My fiance and i were greatful. I picked my dog up on monday at 2:45. when i arrived i was confused because there wasnt a single person on the property, and the sign I was reading on the door clearly marked the hours for monday as 9am-6pm. I called Mary at the number listed on the website, which is obviously her cell phone. She answered and said "oh we will be there in 2 seconds!". 15 minutes later she showed up and the first things she did was say "well i had to take my son to work, i thought you were be there in the morning", again annoyed. Im not even sure where she got that time frame. Her attitude is absolutely poor, and her tone of voice makes you feel like you are wasting your time. LASTLY AND MOST IMPORTANTLY: my dog was there from 5pm on thrusday to 3 pm on monday. Mary charges $17 a day, all inclusive so her website reads. I was charged $85.00. You do the math. when i asked about it, Mary decided she was going to charge me $17.00 for thrusday (keep in mind all staff leave the kennels at 5pm -a little aftwer i dropped my dog off- and they are not fed, played with, let out, cared for in any way after 5pm), $17.00 for saturday( all staff leave at 12pm here, which also means that i wasnt able to pick up my dog any time after 11am this day. basically making the next pick up time available monday morning), $17.00 for sunday (the day she wouldnt allow me to get pick up my dog, and earlier mentioned i would not be charged for), and $17.00 for monday. by my calculations, my dog was there 24 hours from thursday 5pm- friday 5pm ($17.00) + another 24 hours from friday 5pm - sat 5pm ($17.00) + another 24 hours sat 5pm - sunday 5pm ($17.00) + another 22 hours sunday 5pm - monday 3pm ($17.00)- $51.00. AND THAT IS INCLUDING SUNDAY, WHICH I WAS NOT SUPPOSED TO BE CHARGED FOR!!! tell me how she justifies charging $85.00 once you come to pick up your pet. as far as the place itself, I will NEVER return. my dog smells to high hell. he drank an entire bowl of water the second he got home, which makes me believe its been a while since he was allow to drink. the quarters he was kept in were no bigger than a bathtub, and the "outside" run as Mary likes to call it, is 3 cement walls, with a tin roof, and the 3rd wall is a metal fence, still no bigger than a bathtub. She believes she can all it "outside" because of the fence and the fact that a little bit of wind blows through every now and then. she told me that she expects all the dogs to poop in that "outside" part of the cage and that she will pick it up later. my dog has never, not once since i got him, had an accident in the house. and now, for 4 days, he has been forced to go to the bathroom inside and sit in it till its cleaned up. this place is HORRIBLE. dont make your pet stay here, no matter how short a period. because believe me when i say this, you will BOTH pay for it!!!! view short comment